TippingPoint Zero Day Initiative

(0Day) Quest NetVault Backup Server Process Manager Service Export Method Directory Traversal Denial of Service Vulnerability

ZDI-18-005: January 16th, 2018


CVSS Score

Affected Vendors

Affected Products

Vulnerability Details

This vulnerability allows remote attackers to create a denial-of-service condition on vulnerable installations of Quest NetVault Backup. Although authentication is required to exploit this vulnerability, the existing authentication mechanism can be easily bypassed.

The specific flaw exists within the handling of Export requests. The issue results from the lack of proper validation of a user-supplied path prior to using it in file operations. An attacker can leverage this vulnerability to arbitrarily overwrite files resulting in a denial-of-service condition.

Vendor Response

Quest states:

This vulnerability is being disclosed publicly without a patch in accordance with the ZDI 120 day deadline.

05/26/17 - ZDI wrote to Dell requesting a disclosure contact for the product
05/29/17 - Dell responded and provided a vendor contact at Quest
05/29/17 - ZDI reached out to the provided contact
05/30/17 - The contact provided a PGP key to accept disclosure
06/20/17 - The contact provided a group mailing list for further disclosures
05/30/17 - 6/22/17 - ZDI reported 25 vulnerabilities to the contact and/or the group list
07/03/17 - The vendor asked clarifying questions
07/03/17 - ZDI responded
07/10/17 - ZDI responded with further information
11/02/17 - ZDI wrote the contact and the group list requesting a status update
11/17/17 - The ZDI PM called and left a message for the contact and emailed the contact and the group list requesting a status update
12/06/17 - The ZDI PM met with the vendor team by phone at their request and explained the intent to 0-day the reports

This is now fixed with NetVault v11.4.5.15.

-- Mitigation:
Given the nature of the vulnerability, the only salient mitigation strategy is to restrict interaction with the service to trusted machines. Only the clients and servers that have a legitimate procedural relationship with the service should be permitted to communicate with it. This could be accomplished in a number of ways, most notably with firewall rules/whitelisting.

Disclosure Timeline

    2017-12-06 - Vulnerability reported to vendor
    2018-01-16 - Coordinated public release of advisory


This vulnerability was discovered by: